Terms & Conditions – Offer Specific

Grain’s Switch & Ditch promotion (The Promotion) is open to new Grain customers who have a live service available on their street at the point of order but are still in contract with another provider (Current Provider).

The Promotion allows eligible customers to have both their Current Provider’s service and Grain’s service running at the same time, while they transition to Grain, and only pay a minimum fee to Grain for between 1 and 6 months (depending on the remaining minimum commitment period for their Current Provider’s service).

1. In these Terms and Conditions, “Grain”, “we”, “us” and “our” refer to Grain Connect Ltd while “you” and “your” refer to you, our prospective customer.

2. This Promotion is only available to new Grain residential or High Street Business customers:

2.1. who sign up for any of Grain’s minimum commitment broadband packages for their premises (“Premises”) between 1 November 2022 and 31 December 2025 (both dates inclusive) via telephone call with one of our sales representatives;

2.2. who, immediately before such sign up, have no existing agreement for broadband service with Grain for those Premises; and

2.3. who, at the time of such sign up, receive broadband service at the Premises from their Current Provider.

3. To qualify for the Promotion, at the time you place your order for one of the packages, you must provide Grain with a screenshot or other image of documentation/correspondence from your Current Provider which clearly evidences:

3.1. that you are currently receiving a broadband service at the Premises from your Current Provider; and

3.2. the remaining minimum commitment period for your Current Provider’s broadband service at the Premises.

4. The Proof you provide under Clause 3 above should not comprise the entire contract which you have with your Current Provider – just relevant excerpts of it or other communications with your Current Provider which provide us with the evidence required

5. It is Grain’s decision as to whether the proof you provide is acceptable in connection with this Promotion. If we are satisfied with your proof, this Promotion will be applied to your Order Confirmation.

6. You must pay one initial monthly payment, in full, to activate the service, then the following months will be charged at £1 per month, up until the pre-agreed date, at which time your contract with your Current Provider will end.

Timescale (First Month) – One monthly payment in full at the pre agreed package price, taken at the point at which your service goes live, following the installation of your router

Timescale (Monthly while both contracts are running) – Monthly payment of £1, until your contract with your Current Provider ends, up to a maximum of 5 months.

Timescale (After expiry of the offer) – Monthly payment at the pre agreed package price for the remaining term of your fixed term contract with Grain. Beyond this, your monthly payment will revert to the full package price.

After expiry of the Promotion Period, you will be charged for your new Grain package in line with the pre-agreed amount for your package.

Any additional package add-ons such as phone packages will be charged separately and are not part of this Promotion.

1. When you have completed your Order, you will receive an order confirmation email from us reflecting the Promotion.
2. If you do not provide acceptable Proof at the time you place your Order, you will not qualify for this Promotion. In those circumstances, our sales representatives will be able to inform you if there are any other relevant promotions available at that time.
3. No Installation Fee will be payable under this Promotion if you opt for our standard installation. Non-standard installations will be charged as per our price guide and these will be agreed before any installation takes place. Any non-standard install will be surveyed and agreed before our engineer carries out any work.
4. This Promotion is only available at premises which are already covered by our network.
5. It is your own responsibility to cancel your contract with your Current Provider in line with the terms of their agreement. Grain cannot be held responsible for failure to do so.
6. Our Residential Terms & Conditions will apply to your Order.
7. We reserve the right to terminate, cancel, suspend, or amend this Promotion at any time.
8. These Terms are governed by English law and you agree to the jurisdiction of the English courts.

Prize Promotion Terms & Conditions

1. How to participate

• In order to enter this promotion you are required to sign up for a Grain broadband package and set up an active Direct Debit via grainconnect.com, via a member of our Field Sales Team, or on the telephone on 0330 223 2266.
• Entrants must be in respect of a property within the Grain postcode area in Carlisle (CA postcode), at a home serviceable on the Grain Full Fibre broadband network. Non-live homes will not be included. You can check if your postcode is eligible and live at grainconnect.com/check.
• To enter, a purchase is required. Entrants must sign up and purchase a Grain broadband package before the deadline, and have the service installed and active within 8 calendar days of the deadline. The prize will mean that you will receive a half-price Grain broadband service for a period of 12 calendar months. Entrants must have a valid direct debit in place for the full 12 calendar months otherwise the prize will be forfeited and the service cancelled.  At the end of the 12 calendar month period, entrants will have the option to either cancel, enter into a new contract according to the offers available at that time, or continue on a rolling monthly basis.
• Additional services such as telephone packages, Static IP addresses or additional wi-fi extenders are not included in the prize. Other costs such as non-standard install costs are also not included.
• All entries must include your name, a valid email address, postal address (including postcode), and valid telephone number.
• Entries that do not comply with these terms and conditions will not be entered into this promotion.
• You may only submit one entry to this promotion.

2. Start Date

This promotion will start at 00.01am on 9 September 2024. Persons signed up to Grain broadband before this time will not be entered into this promotion.

3. Closing date

The closing date for this promotion will be 22 September 2024 at 11.59pm. Persons signing up to take Grain broadband after this time will not be entered into this promotion.

4. Selection of the winner

• Only one winner will be selected.
• The winner of the prize draw will be the first entrant randomly selected from all entries correctly submitted in accordance with these terms and conditions.

5. Prize

• The prize is as follows: One full calendar year of half-price Grain full fibre broadband, which will be for the broadband package for which you have already signed up with Grain.
• There is no alternative prize.
• The prize is non-transferable and does not include any additional costs and expenses.

6. Restrictions and requirements

• Please note the following restrictions and requirements apply:
• Entrants must be over the age of 18 to enter.
• Entrants must have permission to have broadband installed at the property signed up if required.
• Employees of the promoter and their immediate families are ineligible to enter this promotion.

7. Notification of the results and receipt of the prize

• The promoter will notify the winner by telephone on or before 1 October 2024. If a selected winner does not respond to the notification within 28 days or has cancelled their contract or Direct Debit, the prize will be forfeited, and the promoter will select an alternative winner from the remaining eligible entries in accordance with the process described above (and that winner will also have 28 days to respond to their notification).

• The winner will receive their prize on the next billing day following notification.

8. Publicity and personal information

• By entering this promotion you agree to your personal information being used to process your entry, to contact you about your entry, and for the purpose outlined in paragraph 2 below. The promoter will use your personal information only in accordance with these terms and conditions and our Privacy Policy.

• The surname and county of the winner will be published at grainconnect.com/blog for at least 30 days after 1 October 2024.
• If you do not want your surname and county included on the list of winners referred to above, please email [email protected] prior to the closing date of the promotion.
• You may be asked to participate in publicity relating to this promotion if you are selected as a winner.
• This promotion is operated by Grain Connect Limited, Clifford House, Cooper Way, Parkhouse, Carlisle CA3 0JG.
• While nothing in these terms and conditions will limit the promoter’s liability for death or personal injury caused by its negligence or for fraud, the promoter will not be legally responsible to entrants or winners for any losses that were not foreseeable to the promoter or to the entrant at the time of entry to the promotion or which are caused by a third party.
• The laws of England and Wales apply to these terms and conditions, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
• Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

If you find another provider offering a better price for the same package, we will match the existing offer, providing you can supply evidence that the offer is like for like, and currently available at your property address.

Criteria

• Price match will be calculated based on the total contract value with the alternative provider spread over the advertised contract term.
• The service must be identical in terms of contract term, upload and download speeds, payment terms and inclusive service attached to the contract.
• The Price Match Guarantee cannot be used in conjunction with any other offer or discount code.
• The price from the competitor must be available at the time you place the order with Grain.
• Both The Grain service and the Competitor service must be live and ready to install at the point of sign up.
• Your installation must be booked/ confirmed within 30 days of signing up using the Price Match Guarantee.

Evidence

To secure our Price Match Guarantee, please call our sales team on 0330 223 2266 and provide the following information:

• A valid link to the offer on the other companies website
• OR a copy of a letter/email outlining the full offer, showing the address this is applicable to

We reserve the right to refuse a price match where we cannot verify that the above criteria are satisfied.

Exclusions

We will not be able to honour a Price Match Guarantee when:

• Your contract with Grain has already started
• A contract with Grain has been taken out at your address by another member of your household within the last 12 months
• Your package with another provider is based on a Social Tariff
• Your package with another provider includes any vouchers or cash back
• The discount is associated with a staff discount, Blue Light discount, student discount any other occupation-based discount, or any discount based on a Social Tariff
• The competitor price/ offer has or had a typographical error
• The competitor price/ offer has expired
• The premises or package is related to a Business
• You already have an outstanding debt with Grain

These terms supplement our standard residential Terms & Conditions, available here.

Eligibility

To be eligible to refer a neighbour, friend or family member, you (the “Referrer”) must:

• Be resident in the UK and be 18 years or over, with a valid email address; and
• Be an existing Grain broadband customer with an active Grain broadband account.

To be eligible to use the referral code, the Referee (the “Neighbour”) must:

• Be resident in the UK and be 18 years or over
• Have a valid email address
• Not be an existing Grain broadband account holder
• Not already have a Grain broadband service (in any name) within the property they are signing up

Referrer and Neighbour both agree that by sharing or using a referral code, we may share their name with the Referrer or Neighbour.

The Referrer will be provided with a unique code which they may share with their neighbours, friends or family members, provided they are aged 18 or over and a UK resident.

A Referrer cannot refer themselves, or somebody else within the same property.

This offer excludes any premise which was already installed and had a live connection on 28/5/24.

The Process

Once the Neighbour signs up for a qualifying Grain broadband product, a one-month credit will be added to their Grain broadband account if the following conditions are met:

• The Referrer and the Neighbour must be eligible to enter the promotion and follow the instructions as set out above
• The sign up must be made before 31/12/2024 and the installation must have been completed and the service live by 7/01/2025
• The Referrer and the Neighbour must both be signed up to residential packages. Business, Landlord and Social Tariffs will not be included as part of this offer.
• Both Referrer and Neighbour must be outside of their 14 day cooling-off period
• The Referrer must have paid their last bill, and the Neighbour must have paid their first bill
• The offer is available from 28/5/2024 and can be withdrawn at any time
• The Referrer and the Neighbour cannot have cancellation requests made upon their respective accounts before the credit is made

Other Important Information

• By referring a neighbour, or using a referral code given to you by a neighbour, you are deemed to have accepted these Terms and Conditions
• You agree for Grain to send further communications solely as part of this offer. This does not affect your general Grain marketing preferences
• The Promotion may be withdrawn, amended or extended, at any time and without notice
• The Referrer will receive a one-month credit on their full bill, including all services added on, such as phone or a wi-fi extender
• The Neighbour will receive a one-month credit on their broadband bill
• No cash alternative will be offered
• This offer is governed by the laws of England and Wales
• This offer is not available to employees or anyone professionally associated with Grain Connect Ltd or Grain Communications Ltd

Prize Promotion Terms & Conditions

1. How to participate

• In order to enter this promotion you are required to sign up for a Grain broadband package and set up an active Direct Debit via grainconnect.com, via a member of our Field Sales Team, or on the telephone on 0330 223 2266.
• Entrants must be in respect of a property within the Kingston-Upon-Hull postcode area, at a home serviceable on the Grain Full Fibre broadband network. Live and non-live homes will be included. You can check if your postcode is eligible at grainconnect.com/check.
• To enter a purchase is required. Entrants must sign up and purchase a Grain broadband package. The prize will mean that you will not pay for your Grain broadband service for a period of 12 calendar months. If after this time you do not still have an active Direct Debit, and do not renew your package, your service will be disconnected.
• Additional services such as telephone packages, Static IP addresses or additional Total Home wi-fi boosters are not included in the prize. Other costs such as non-standard install costs are also not included.
• All entries must include your name, email address, postal address (including postcode), and telephone number.
• Entries that do not comply with these terms and conditions will not be entered into this promotion.
• You may only submit one entry to this promotion.

2. Start Date

This promotion will start at 00.01am on 1 July 2023. Persons signed up to Grain broadband before this time will not be entered into this promotion.

3. Closing date

The closing date for this promotion will be 31 July 2023 at 11.59pm. Persons signing up to take Grain broadband after this time will not be entered into this promotion.

4. Selection of the winner

• Only one winner will be selected.
• The winner of the prize draw will be the first entrant randomly selected from all entries correctly submitted in accordance with these terms and conditions.

5. Prize

• The prize is as follows: One full calendar year of free Grain full fibre broadband, which will be for the broadband package for which you have already signed up with Grain.
• There is no alternative prize.
• The prize is non-transferable and does not include any additional costs and expenses.

6. Restrictions and requirements

• Please note the following restrictions and requirements apply:
• Entrants must be over the age of 18 to enter.
• Employees of the promoter and their immediate families are ineligible to enter this promotion.

7. Notification of the results and receipt of the prize

• The promoter will notify the winner by telephone on or before 30 August 2023. If a selected winner does not respond to the notification within 28 days or has cancelled their contract or Direct Debit, the prize will be forfeited and the promoter will select an alternative winner from the remaining eligible entries in accordance with the process described above (and that winner will also have 28 days to respond to their notification).

• If the winner’s service is live, the winner will receive their prize on the next billing day following notification. If the winner’s service is not yet live, the winner will receive their prize on the day of their broadband router installation, which will be pre-arranged when their street is live and ready on the Grain full Fibre broadband network.

8. Publicity and personal information

• By entering this promotion you agree to your personal information being used to process your entry, to contact you about your entry, and for the purpose outlined in paragraph 2 below. The promoter will use your personal information only in accordance with these terms and conditions and our Privacy Policy.

• The surname and county of the winner will be published at grainconnect.com/blog for 30 days after 30 August 2023.
• If you do not want your surname and county included on the list of winners referred to above, please email [email protected] prior to the closing date of the promotion.
• You may be asked to participate in publicity relating to this promotion if you are selected as a winner.
• This promotion is operated by Grain Connect Limited, Clifford House, Cooper Way, Parkhouse, Carlisle CA3 0JG.
• While nothing in these terms and conditions will limit the promoter’s liability for death or personal injury caused by its negligence or for fraud, the promoter will not be legally responsible to entrants or winners for any losses that were not foreseeable to the promoter or to the entrant at the time of entry to the promotion or which are caused by a third party.
• The laws of England and Wales apply to these terms and conditions, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
• Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.