You can get a phone line with all of our Hyperfast Broadband packages, for some packages it's even included...

How do I get a Landline from Grain?

We provide voice over our Hyperfast Broadband Infrastructure.

Anytime UK calls for all packages from £6 per month.

There is no need to sign up to this straight away but if you would like to add it to your account get in touch with our team.

For more info please contact our team:

Register your interest: LINK

Phone: 0330 223 2266

Do I need to pay line rental?

Good News - because we dont use Openreach infrastructure, you do not need to pay line rental.

Getting your phone connected?

Step 1: Sign Up - If you have decided to take one of our phone packages, you will be able to connect your normal phone to our network. Speak to our team who can set your line up. (Remember - not all our packages come with a phone line)

Step 2: Registration - Once registered you will receive an email saying your phone number is ready. Note it may take up to 2 working days for this to register.

Step 3: Getting Connected - You simply need to connect the phone directly into the following slot in the bottom of your router:

This may require an adaptor like the one below...

There should be one of these already attached to your router but get in touch if you need another.

Note - We always recommend connecting your phone to the router initially to test it works. This avoids the possibility of faulty cabling throughout your home.

Once tested you can use the sockets throughout your home, but you MUST ensure that these are connected back to the correct slots in the router. This may require connecting a cable from the router to a wall socket to ensure the rest of the sockets are live.

For more info please contact our team:

Support Form: LINK


Phone: 0330 223 2266

Phone Service Troubleshooting

If for any reason you are experiencing an issue with your phone system.

Please try restarting your router by turning the power off for 10 seconds and back on again.

If this doesn't resolve the issue please get in touch with our team.

For more info please contact our team:

Support Form: LINK


Phone: 0330 223 2266

International calls

With a number of free applications available to make Free International voice and video calls, we came to the conclusion we can't compete with FREE.

So here is a list of ways to make FREE international calls...

The good news is that your Hyperfast Connection will make these even better.


You can make and receive voice or video calls plus send SMS messages for free to anybody else with the app.

Even better, WhatsApp messages these are highly encrypted to keep your conversations private.

WhatsApp is available from the Android and the Apple app stores.


If you’re connecting to another Apple user, you can use the built-in FaceTime app.

FaceTime only works between two Apple devices.

Facetime is a pre-installed app on iPhones and available for download from Apples app store for all Apple computers.


Skype is a free app for Android, Apple, and Windows phones and computers.

You can voice call or video call to anybody else with the skype app for free Skype can be downloaded by either using the Android or the Apple store or by visiting Skype.

Paid For Service

If you still want to have a paid for service for making international calls, you can get a contract with providers of VOIP services such as SureVOIP or Vonage who will be able to offer this service to you direct.

Other Apps are available, we have just listed the most well known and trusted.

Go back to Support page