Will my new build home be installed before I move in?

If you are moving into a new build home which has Grain fibre, and you are the first occupant, our installations are normally completed prior to you moving into your new home. This means that you are able to start using our service from day one.

Our engineers will install the router in the approved location on the home design plans and make sure it is set up and ready for you to activate your free trial.

It helps if you can get in touch with us as soon as possible after purchasing the home so that we can discuss your requirements and ensure we know the date you will be moving in.

How will you install my home if I already live in it?

We are working hard to connect up homes across the UK. As soon as we are in your area, we will let you know. Once you have signed up to one of our great value speedy packages we will contact you to advise when an engineer can attend to complete the install.

We are expanding fast so will be covering larger areas previously only serviced by other providers, or not at all. If you have received contact from Grain to inform you we are coming soon, please contact our team on 0330 223 2266 to sign up.

Do I need to pay for installation?

Good news! Standard installations are usually free of charge for all new Grain customers. this includes the router which is also completely free.

What do I need to know about installation appointments?

We carry out installations from Monday to Friday, between 9am and 5pm. The appointment will last around two hours and we will tidy up after the work is completed. Our fibre equipment will be surface mounted to cover the cable entry point with the router being approximately 12x6x2. Once the work is completed our engineers will check the service is connected to one device of your choice.

How long does it take to activate my service?

Fantastic News! Once our service and router is installed, the process to switch on your package happens right away.

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