Broadband + WiFi

Incorrect Password?

If you're having troubles connecting to your Wi-Fi network...

As a first port of call check you have the right password.

Search "Welcome to Grain" in your emails, you should have an email from us providing you with the details of your password.

Please note it IS case sensitive.

If you still can't find it or it isn't working, please get in touch and we can help.

For more info please contact our team:

Online Support Form: CLICK HERE


Phone: 0330 223 2266

How to activate my Ethernet ports

The Grain router is equipped with 4 Gigabit capable Ethernet ports.

Please note - During the Free Trial these ports are NOT enabled.

Should you wish to enable these ports you will need to take one of the Grain Packages.

For more info please contact our team:

Online Support Form: CLICK HERE


Phone: 0330 223 2266

Broadband Troubleshooting

Broadband is the connection from the internet to the router in your home, our point to point full fibre network makes it fairly easy to diagnose issues between your router and the internet.

Are you getting any connection at all?

If yes, skip to Step 3

If no, let's work one by one through the lights to see what's wrong. (We are assuming you are using your mobile data or a neighbour's connection to get on this website)

Step 1) Check if the Power Light Is On: (follow this link to find the Power Light on your router)

This is the left-hand light on the router, if it’s shining green then skip to Step 2, if not…

a) Check the power cable into the router is secure and its turned on at the wall socket.

b) If it still isn’t shining try another socket you know works.

c) If you have done this and it still doesn’t light up then there may be an issue with the router. Why not raise a ticket with our support team on the form at the end of the page or call on 0330 223 2266.

Step 2) Check if the Connection Light is on: (follow this link to find the Connection Light on your router)

This is the second from left light, if it’s shining green then skip to Step 3, if it isn’t then also check the router is firmly clicked into the wall plate, look for any damaged cables into the router.

At this point if the light is still off, it’s probably worth giving us a call on 0330 223 2266 or raising a ticket using the Support form at the bottom of the page.

Step 3) The router is getting connection but you're not.

At this point we need to work out if it is a broadband service issue or it is an in-home wireless issue. To do that we need to run out a cabled SPEED TEST.

See here for how to run a speed test

Making the most of your Wi-Fi

Wi-Fi is the wireless signal distributed within your home from the router.

Rather than us telling you about how to make the most out of your Wi-Fi, we thought it best to present you with OFCOM's advice. Follow this link:

Simple Fixes:

  • Connect devices, TVs and games consoles via an Ethernet cable
  • Use Wi-Fi Calling where possible
  • For best wireless performance stay close to the router
  • Select the appropriate Wi-Fi Channel (see FAQs for help)

For more info please contact our team:

Online Support Form: CLICK HERE


Phone: 0330 223 2266

Which Wi-Fi Channel Should I Connect To?

Your Grain router may have two Wi-Fi Channels:

"Grain-Surname" best for:

  • Greater Range - reaching areas at home further from the router.
  • Older Devices - best for older devices with the earlier Wi-Fi tech.

Please note the technology that allows this to provide greater range does mean it reduces the data speed.


"Grain-Surname-5GHz" best for:

  • Greater Speed - providing a more stable high speed connection.
  • Newer Devices - best on newer devices, close to the router.

Note that the technology delivering greater speeds does mean this has a limited range.


Close to the router -> select the "Grain-Surname-5GHz" option.

When further away -> select the "Grain-Surname" option.

For more info please contact our team:

Online Support Form: CLICK HERE


Phone: 0330 223 2266

How to Run a Speed Test?

How to carry out an accurate SPEED TEST:

STEP 1) Turn off all the devices using the broadband in your home.

  • Remember every phone, TV, Alexa etc.. is constantly streaming data, so a speed test isn’t going to give you an accurate result if these are still whirring in the background.

STEP 2) Use an Ethernet cable to directly connect a computer into one of the sockets in the bottom of the router.

  • To carry out an accurate speed test you will need to do a speed test wired to a device.

STEP 3) Go to

Step 4) Click "Change Server"

Step 5) Search "Grain" and select "Manchester - Grain Connect"

Step 7) Click Go and the test will commence (this may take a few minutes)

It will do a load of flashy stuff, the key information it gives you is:

  • Download speed,
  • Upload speed, and;
  • Ping time.


  • Turn off all VPNs.
  • Turn off all other devices using the network.
  • Make sure the computer is using the wired connection rather than a Wi-Fi connection.
  • The speed test servers themselves have limitations so you might not expect to get exactly the speed you signed up to.


A) If the speed test results are in line with your expectations, HAPPY DAYS!

B) If the speed results aren’t what you are expecting,

  • Send us the results using the form below, including a screenshot of the results page.

C) If you are getting the speeds you expect in the test but they aren't reaching every nook and cranny in your home.

  • Refer to our Wi-Fi support page LINK.

Find out more about performing a speed test here.

Go back to Support page