Menu

Support

Billing

Can I change my billing date?

We have two billing date options; 1st or 14th of the month.

You can choose which date you’d like your direct debit collected when you first sign up.

If you wish to change the date of your collection, please contact our team below.


For more info please contact our team:

Online Support Form: CLICK HERE

Email: customerservice@grainconnect.com

Phone: 0330 223 2266

Will the price package I signed up for change?

No. The price for the contract you have signed up for is guaranteed for the duration of the current contract.

How can I pay my bill?

Usually we only accept payments via direct debit.

For any outstanding charges, you can pay by card but charges may apply.

For more info please contact our team:

Support Form: LINK

Email: customerservice@grainconnect.com

Phone: 0330 223 2266

Why was I charged twice in the first month?

All monthly payments for your Grain service are billed in advance, as per the T&Cs

When you complete your direct debit details, confirming your subscription with Grain, we will collect the first month's payment ("period one") within 3 working days.

The second payment will be collected within 30 days to align with your chosen payment date. This will relate to "period two". And so on...

The following timeline examples may help to clarify:

Most importantly for an 18 month contract we will only collect 18 payments.


For more info please contact our team:

Support Form: LINK

Email: customerservice@grainconnect.com

Phone: 0330 223 2266

What if I can't pay my bill?

If your direct debit fails for any reason, our system automatically sets up another transaction in three working days. If we still cannot take a payment from you, we will call you to discuss next steps.

If you are having issues paying your bill for any other reason, please get in touch.


For more info please contact our team:

Online Support Form: CLICK HERE

Email: customerservice@grainconnect.com

Phone: 0330 223 2266

Go back to Support page