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Billing

Can I change my billing date?

We have two billing date options; 1st or 14th of the month.

You can choose which date you’d like your direct debit collected when you first sign up.

If you wish to change the date of your collection, please contact our team below.


For more info please contact our team:

Online Support Form: CLICK HERE

Email: customerservice@grainconnect.com

Phone: 0330 223 2266

How can I pay my bill?

Usually we only accept payments via direct debit.

For any outstanding charges, you can pay by card but charges may apply.

For more info please contact our team:

Support Form: LINK

Email: customerservice@grainconnect.com

Phone: 0330 223 2266

Why was I charged twice in the first month?

All monthly payments for your Grain service are billed in advance, as per the T&Cs

When you complete your direct debit details, confirming your subscription with Grain, we will collect the first month's payment ("period one") within 3 working days.

The second payment will be collected within 30 days to align with your chosen payment date. This will relate to "period two". And so on...

The following timeline examples may help to clarify:

Most importantly for an 18 month contract we will only collect 18 payments.


For more info please contact our team:

Support Form: LINK

Email: customerservice@grainconnect.com

Phone: 0330 223 2266

Can't pay my bill?

If your direct debit fails for any reason, our system automatically sets up another transaction in 3 working days.

If you are having issues paying your bill for any other reason, please get in touch.


For more info please contact our team:

Online Support Form: CLICK HERE

Email: customerservice@grainconnect.com

Phone: 0330 223 2266

I wish to cancel my contract

We are sorry to hear you are thinking of leaving us.

To cancel your contract you need to complete a cancellation questionnaire, please contact our customer experience team who will provide you with the form.

If you are still in contract you may need to cover early termination fees as per the T&Cs:

These are calculated as follows:

£15 per month for the remainder of your contract.


For more info please contact our team:

Online Support Form: CLICK HERE

Email: customerservice@grainconnect.com

Phone: 0330 223 2266

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