Our Social Tariffs
Keeping you connected when you need it most
WHAT'S A SOCIAL TARIFF?
We believe everyone deserves to stay connected, regardless of their financial situation. That’s why we’ve created even more affordable broadband options for those feeling the pinch from the rising cost of living.
Let’s cut to the chase. We’ve got two broadband packages designed with you in mind.
Our social packages come with...
Symmetrical speeds Equal upload and download speeds
No data limits Stream and download as much as you want.
100% Full Fibre Get a dedicated fibre connection to your home - no shared speeds with the neighbours.
Free install & expert set-up No surprises here, everything is included.
No in-contract price rises What you sign up for is what you pay, for the full contract term.
The answers to your burning questions...
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Who is eligible for a Social Tariff?
Are you (the account holder) receiving any of these benefits?
- Universal Credit
- Pension Credit
- Income-based Employment Support Allowance
- Income-based Jobseeker’s Allowance
- Income Support
- Attendance Allowance
- Housing Benefit
- Personal Independence Payment
If so, you’re in luck! Our Social Tariff is open to both new and existing residential customers who tick all the boxes, whether you’re in a new build or an existing home.
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How do we check if you’re eligible?
We review the supporting evidence on a case by case basis, to verify eligibility for our Social Tariff packages. One important note: you won’t be eligible if you’re not the recipient of the benefits, even if somebody in your home is receiving them.
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What happens if your benefits stop?
If your benefits come to an end, just give us a shout. We’ll help you switch to one of our standard packages without any fuss.
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Any small print?
Our Social Tariffs come with a 12-month contract and cannot be used in conjunction with any other offer. All our usual terms, conditions, and pricing still apply. And, if you’re eyeing up any add-ons, they’ll be charged at full price.