We don't do price rises
You can trust our fixed price promise!
THE COST OF STAYING CONNECTED IS GOING UP
But, not with us!
In 2024, some broadband providers were raising their prices by as much as 8.8%. And, even though Ofcom has stepped in to ban inflation-linked price hikes, many companies are finding new ways to increase their bills. Some are now introducing a flat rate rise instead, meaning customers could face even higher increases than before. It’s frustrating, we get it.
Here’s what some providers are adding to your bill each month in 2025...
OUR PROMISE?
We do things differently. We’ve always believed in keeping things simple, transparent and fair. Our contracts are fixed price, meaning the amount you sign up for is the amount you pay-for your entire contract. No hidden fees. No surprise hikes.
So while others might be inching up your bills year after year, Grain will keep things steady—just like our broadband speeds.
The answers to your burning questions...
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What are the price rises based on?
In 2024, many UK broadband providers (not us!) announced their price rise rates in January-February. These were based on the inflation rates announced at the beginning of each year (CPI or RPI), plus any additional price rises already written into the individual company terms and conditions. In 2024, some customers saw price rises up to 8.8%!
Thanks to a ruling from Ofcom, in 2025 and beyond, providers will have to be much more transparent about price rises, and many have opted for a flat £3 increase each March or April. In some cases, that £3 actually works out even more expensive than the previous inflation linked price rises – especially as inflation has fallen in late 2024.
Either way, we disagree with imposing these rises and we promise not to do it during a fixed-term Grain contract!
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How do I find out if my broadband bill is rising?
If you’re a Grain customer, you’re safe – we never increase our prices during your contract term.
If you’re stuck in a contract with another provider, we recommend getting in touch with them directly to find out and avoid a nasty surprise on your monthly bill!
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Can I escape the price rise from my provider?
If the possibility of a price rise is written into your contract, then unfortunately it’s unlikely you’ve been able to escape them this time round. BUT, when you come to the end of your contract, you can escape future price rises by ditching your current provider and joining Grain! Even if they offer you a deal which looks better, just consider the impact of those future rises on your future bills.
We promise never to increase your price in-contract… EVER! Meaning you can enjoy the same amazing offer for the duration of your contract. Done deal.
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What if I'm a Grain customer?
If you’re a Grain customer – relax! The deal you’re currently on won’t change for the duration of your contract.
PLUS, once the time comes to renew, we have a Price Match Guarantee to make sure you get the best possible deal!
Inflation rates correct as of 09/01/2025, Sky and KCOM price rises based on 2024 as not yet announced for 2025. Source: Uswitch
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