Add a phone package

The answers to your burning questions...

• Is VoIP suitable for everybody?

  No. If you don’t have any other means of making an emergency call or if you rely on a special in-home system such as a careline, then we may not be able to provide you with our VoIP service. Because VoIP works over the internet, in the event of a broadband outage, or even a local power cut, your phone line would not work. If either of the above apply to you, please call us to discuss your alternative options.

• Why should I get a VoIP phone line?

  In 2025, the UK’s copper landline network is being switched off. That means in just a few years, all landline connections will be moved to digital VoIP (Voice over Internet Protocol) services. Get ready for the switch and make the move to VoIP today.

• How does VoIP work?

  Voice over Internet Protocol (VoIP) is a modern digital phone line which allows your Full Fibre broadband to carry your phone calls. This means you make and receive phone calls over your internet service. We provide a phone adapter, which attaches to your router, and converts home phone signals into signals your router can understand.  
   
  Our phone service requires a working broadband connection and electricity to power the phone adapter. If there is a broadband outage or powercut, your landline calls will not work. In case of an emergency, we recommend that you always have another means of making calls – such as a mobile phone – to contact the Emergency Services. 
   
  If you have a healthcare or medical alarm, you will need to check with your alarm provider that it will work with your internet connection. 

• Can I keep my existing telephone number?

  Thanks to something called Number Porting, most providers will let you transfer your landline number when you make the switch. It’s like taking your mobile number with you when you change networks.   
   
  At Grain, the process is seamless—just make sure to tell us that you want to keep your number when you sign up. We’ll do the legwork for you. Easy! 

• Do I get free calls to UK landlines?

  Included with our phone packages advertised above, you can get free calls to UK Landlines (0800, 01, 02, 03) and emergency numbers.

• Do I need a new phone handset?

  No, you can use your existing handset. The Grain phone service uses a phone adapter that plugs into your router and then your existing handset.   

  However, if you don’t already use a handset then you will need to purchase one. 

• Can I have wi-fi without a phone line?

  Yes! With our Full Fibre connection, you can absolutely have internet without forking out for a home phone line. Why not try switching to mobile calls to save money? Or call over the internet using Facetime or WhatsApp, and save on minutes, too.

• What if I want to make international calls?

  Why not use your Full Fibre broadband service to call internationally for free? Apps like Whatsapp, Skype or Facetime are just a click away, and cost nothing when you are connected to the internet! 

• I'm already a customer, how do I add a phone line?

  If you’re an existing Grain broadband customer and wish to sign up for our call plan, you can add this at any time. Simply get in touch and a member of our team will be happy to help you.