Product & Regulatory Manager

We are looking for a dynamic Product Manager to help lead change across the business. They will be responsible for overseeing the entire product lifecycle, from research to launch and ongoing measurement and improvement, as well as ensuring we comply with the regulations that affect the services we provide, with a strong focus on OFCOM compliance

They will work across the business to collaborate with colleagues in Sales, Marketing, Systems, Commercial and Legal to design and map products and ensure compliance with industry requirements.

This is a fast-paced role which will see the successful candidate work with stakeholders internally and externally to develop products and drive positive change for our customers.

• Own the overall product strategy and roadmap, and delivery for the business, working with stakeholders across the business including co-ordinating delivery across Networks, IT, Marketing, Sales, and Commercial teams.
• Act as a subject matter expert on our products, including owning relationships with our third-party suppliers related to our services.
• Own our Terms and Conditions including engagement with third party legal advice.
• Ensure that we meet our regulatory obligations with a particular focus on our OFCOM, including our MID submissions.
• Plan and carry out product launches, work with the marketing team to communicate product propositions for customers.
• Manage in-life products including customer feedback, requirements and issues.
• Provide insight on products in the market and competitor offerings
• Understand and translate relevant industry and consumer legislation to the wider business.
• Prioritise product features and functionalities based on business value, user impact, and technical feasibility.

This is a full-time position working 37.5 hours per week. Monday – Friday from 9.00am – 5.00pm

• Experience as a Product or Regulatory Manager.
• Exceptional project management skills with the ability to work effectively in a matrix structure.
• Experience of managing external stakeholders including suppliers and partners to enable delivery, and deal with incidents and faults.
• Happy to investigate potential complex problems and develop solutions which combine business ideas and technology.
• Ability to think critically, consider the benefits and limitations to different solutions.
• Time management, efficient and well organised, your own project manager.
• Ability to communicate, influence and motivate cross-functional teams to achieve product goals.
• Strong problem-solving skillset, to identify and effectively address challenges during product development.
• Excellent written and verbal communication to clearly convey product vision and requirements to stakeholders.
• Deep understanding of customer needs and ability to advocate for their interests.

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.