Staff & Community
7th October 2024
Customer Service Week is here, and this year’s theme, “Above and Beyond,” couldn’t be more fitting for us at Grain. As a broadband provider that prioritises customer satisfaction, we know that great service doesn’t stop once your internet connection is up and running. It extends far beyond that, into how we proactively ensure our customers are happy, supported, and getting the most out of their broadband service.
The Value of Proactive and Efficient Customer Support
In today’s digital world, reliable broadband is more than just a luxury—it’s a necessity. Whether you’re working from home, streaming your favourite shows, or staying connected with loved ones, a stable internet connection is crucial. But what happens when things don’t go as planned? This is where proactive and efficient customer support comes in.
At Grain, we understand that waiting for help when you need it most is frustrating. That’s why our customer support isn’t just reactive—it’s proactive. We don’t wait for you to reach out with a problem; we monitor our services and reach out to you to make sure everything’s working smoothly. Our UK-based customer support team is available 7 days a week, ready to assist with any issues, answer questions, or just make sure you’re enjoying your new broadband connection.
How Grain Goes Above and Beyond
We’re proud of our reputation for providing exceptional customer service, and we believe it starts with being available when you need us. Our support team is based right here in the UK, meaning you’ll always speak to someone who understands your needs. Whether you’re calling on a Monday morning or a Sunday afternoon, we’re here to help.
But we don’t just stop at solving problems. We go above and beyond by ensuring that every customer is fully set up and enjoying their broadband service. Our after-sales care team follows up to check that your installation went smoothly, your connection is performing as expected, and you’re getting the most out of your package. If you need any help tweaking your settings or understanding your plan, we’re just a call or click away.
Why Proactive Support Matters
By taking a proactive approach, we can often resolve potential issues before they even arise, saving you time and hassle. This not only helps maintain a smooth and uninterrupted service but also gives our customers peace of mind, knowing they’re in good hands.
At Grain, we believe that exceptional customer service is about more than just fixing problems—it’s about anticipating needs, providing reliable support, and ensuring that every customer feels valued and heard. This Customer Service Week, we’re celebrating our commitment to going above and beyond for you, every day of the year.
Don’t just take our word for it…
“I couldn’t believe how refreshingly simple the process was from initial contact to installation. I called Grain, signed up and Dale, the helpful staff member I spoke with, booked an installation for the next day. What impressed me was the personable nature of the two staff that did the installation. Turned up in a timely manner, were informative and polite. Job done. All I needed to do was log onto my new Broadband. Thank you Dale, Brandon and Michael.” – Claire
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