You're all signed up! Get ready for speedy, reliable Full Fibre for less
Welcome to Grain! If you've opted out of our switching service, we recommend you don't cancel your own current contract until your Grain service is installed - don't worry, we don't take a payment until you're all set-up.
Get in touch to book your FREE standard installation and lock in this great offer price! We're available 7 days a week, with next day installs available, so chat to us about your requirements and availability. If your home already has a Grain router, we can do all of the set-up remotely!
On the day of your install, one of our engineers will attend your property to get you all set-up. At this point, the service will be activated and you can experience the benefits of a dedicated Full Fibre broadband connection!
We’re available with all the answers, 7 days a week! Or, keep reading for the top questions we get asked after signing up…
Let us helpOnce you’ve signed up and we are live in your area, we will be in touch to arrange your free standard installation appointment, at a time convenient to you.
Please note, we’re only able to give you a general AM or PM time slot:
AM = 9am – 1pm
PM = 1pm – 5pm
No, we waive our installation charge for all standard installs when you are taking out a fixed term contract! You also get the router and expert set-up completely free, too!
Please be aware that if you cancel during your cooling off period, as well as paying for the cost of the service used during the cooling off period, a Cooling Off Charge will apply. You can find out more in our Price Guide.
As part of a standard installation, our engineer will drill a small hole (around the size of a 10p coin) in the wall, typically at the front of the property. They will then feed the fibre through to our Fibre Termination Unit (FTU – a small grey box on the wall). The router is then wall-mounted next to the FTU, and the fibre runs through a patch lead from the FTU to the Grain router. The router is approximately 12x6x2 in size. Where required, our engineer will install external capping to ensure the safety and security of the fibre cable, this will be done free of charge.
If you have requested a non-standard install, our engineer and provisioning team will talk you through the pre-agreed route.
The location of the equipment is pre-agreed by both the engineer and the homeowner/adult in the home at the time of the installation.
And don’t worry, our engineers clean up any mess, too!
With effect from 5 July 2023, all new sign-up and renewal accounts are based on anniversary billing. You will be billed for subscribed services on the same day of the month (subscription date), corresponding to the day your contract started (or you were installed).
We will aim to collect a Direct Debit payment on the same day as your bill. The first payment is submitted to the bank 3 to 5 working days after your contract starts.
When you sign up to Grain, you will set up a Direct Debit mandate, which allows us to take a payment each month. No payment is taken until you are installed.
When we collect your monthly Direct Debit, some banks and building societies only show the payment on your account or statement as ‘GoCardless Ltd’, which is the secure payment system we currently use. Other banks or building societies will show ‘GoCardless Ltd-Grain Connect- XXXXX’.
To help identify the mandate, you can click on the Direct Debit and it should open saying it is linked to Grain Connect alongside your customer reference number.
Please note: Some other companies may also use the same system, so the title could appear on your statement more than once. It is worth checking with your bank if this is the case.
For more information on payments, from finding out how to make your monthly payment or making your first payment, get lots of helpful advice on paying your Grain bill from the rest of our FAQs. For more support, get in touch with our call centre.
From time to time, we run special offers that allow customers to have exclusive deals, such as discounted pricing for a number of months.
We will always take a first payment in full to activate your contract with us, then the introductory discount will apply from subsequent month number two.
