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Support

Available 24 hours

Please refer to the relevant section first, and then get in touch with us via the support form further down the page.

Problems with your broadband?

No connection

If you have no Internet and are viewing this page on a different connection (eg a mobile data plan or a neighbour’s broadband) then fill in the form below and we’ll look into it for you, to get you online again as quickly as possible.

Slow connection

It’s important that you’re getting the maximum benefit from your chosen connection. You can test this yourself, but to be sure that the figures you’re seeing are accurate we ask that you run a ‘wired speed test’ (as speeds over WiFi can be affected by a number of different factors).

To carry out a wired speed test, follow these steps:

  1. Turn off all the devices that are connected to the Internet in your home
  2. Plug your computer directly into the router using an Ethernet cable
  3. Turn off the computer’s WiFi and check you are connected
  4. Go to www.speedtest.net and click Begin test

If the speed is more than 15% below what you’re expecting, send us the results using the form below (ideally a screenshot of the results page) and we will look into it.

Problems with your phone service?

In the rare occurrence that we have an issue with our phone system, please use the form below to send us details of the call you had issues with. We will look into it and get back to you as soon as possible. Please make sure you provide an alternative telephone number (eg mobile) in case we need to speak to you.

Problems with your TV service?

Our unlimited broadband offers endless high definition access to entertainment streamed over the Internet. To make this even easier we have teamed up with Sky to deliver their content over our network. This means you don’t need a dish on your home or to wait for a Sky Engineer to install it.

Unfortunately we don’t have any control over Sky’s entertainment content so you’ll need to get in touch with them directly to discuss any issues.

www.sky.com

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Alternatively, if you need to speak to someone urgently, please call our Customer Service Helpline on 0330 223 2266